Careers

Imagine joining a group of individuals—each with their own unique skills and passions, but united by a common purpose. Imagine yourself at Girl Scouts of Greater Iowa.

We are seeking professionals committed to making a difference. Working with Girl Scouts—an organization with a solid history and a growing future—means working to your full potential in a dynamic and diverse environment.

If you are interested and meet the expressed qualifications, please download, fill out, and submit our employment application, your resume, and cover letter to jobs@gsiowa.org. NO PHONE CALLS PLEASE.

Girl Scouts of Greater Iowa is an equal opportunity employer.

Available Positions:

Full-Time:

 

Customer Care Manager

JOB STATUS: Exempt

LOCATION: Des Moines

PURPOSE OF JOB: Girl Scouts of Greater Iowa has an exciting opportunity for a Customer Care Manager. This is a supervisory position. The individual in this role will manage the team, develop processes, and recommend strategies/action plans for increasing customer satisfaction. The Customer Care Manager will also directly answer customer inquiries. The Customer Care team serves as the first point of contact for inquiries via phone, email or in person.  The Customer Care team is responsible for providing the highest level of customer service to all members/customers, both external and internal. This position requires some limited travel.

QUALIFICATIONS:  

  • Bachelor’s degree in business administration or other related field with a minimum of 3 years’ experience or equivalent combination of education and experience; a minimum of 1 years’ experience in a lead role or supervisory capacity
  • Call center experience or experience with case-tracking software preferred
  • High customer service orientation with outstanding communication and interpersonal skills
  • Able to work effectively and train in a team environment
  • Is detail oriented with good analytical and problem solving skills
  • Goal oriented with good planning and organization skills
  • Values Diversity

Data Administrator  

JOB STATUS: Non-Exempt

LOCATION: Des Moines, Council Bluffs, Fort Dodge, Mason City, or Sioux City

PURPOSE OF JOB: Girl Scouts of Greater Iowa has an exciting opportunity for an entry level data administrator. The individual in this role oversees data quality, ensuring integrity of information needed for decision-making at all levels of the organization. The Data Administrator regularly runs and reviews data quality reports to identify data quality issues; investigates root causes of data issues and works individually and in conjunction with team members and management to implement corrective actions.  The Administrator also assists with system training for new and existing staff, including data quality training.  

QUALIFICATIONS:  

  • Bachelors’ Degree with a minimum one year experience or equivalent combination of education and experience
  • Experience working with data management and data base systems; CRM experience, especially Salesforce, desirable
  • Strong skills in Microsoft Office including Word, Excel, and Outlook, and other applications; able to learn, understand, and apply new technologies with ability to understand the basic data quality principles and practice
  • Able to monitor, define, prioritize and complete tasks independently
  • Able to objectively review, compare and contrast data from a variety of sources, identifying issues while assessing potential outcomes
  • Good at, and enjoys solving problems and/or formulating strategies
  • High customer service orientation with outstanding communication and interpersonal skills
  • Values Diversity
 
Placement Manager
 
JOB STATUS: Exempt
 

LOCATION: Des Moines

PURPOSE OF JOB: Girl Scouts of Greater Iowa has an exciting opportunity for a Placement Manager. The Placement Manager is responsible for executing communications strategies and protocols necessary to convert prospective members (leads) to registered members. The Placement Manager works to successfully secure and increase girl and adult volunteer participation as well as the community partnerships needed to implement Girl Scouting for the council’s geographic area.

 
QUALIFICATIONS:  
 
  • Bachelor’s degree in business administration or other related field with a minimum of 2 years’ experience or equivalent combination of education and experience.
  • Experience in recruiting volunteers or organization members preferred.
  • Experience in sales.
  • Has knowledge of the fundamentals of effective sales and marketing principles.
  • Experience reaching out to community, educational, faith-based and / or business organizations and leaders. 
 
 

Service Unit Support Manager  

JOB STATUS: Exempt

LOCATION: Des Moines, Council Bluffs, Fort Dodge, Mason City, or Sioux City

PURPOSE OF JOB: Girl Scouts of Greater Iowa has an exciting opportunity for a Service Unit Support Manager. The individual in this role will develop plans, resources, and recommendations for volunteers delivering Girl Scout programming in their local communities. The Service Unit Support Manager provides customer care and support directly to volunteer teams as they organize Girl Scouting opportunities. The Service Unit Support Manager works collaboratively across departments to ensure the achievement of Girl Scouts of Greater Iowa’s goals, with a focus on volunteer satisfaction and membership retention. This position requires some limited travel.

QUALIFICATIONS:  

  • Bachelors’ Degree with a minimum one year experience or equivalent combination of education and experience
  • Experience working with Girl Scouts or other volunteer-based organization preferred
  • High customer service orientation with outstanding communication and interpersonal skills
  • Able to work effectively in a team environment
  • Is detail oriented with good analytical and problem solving skills
  • Goal oriented with good planning and organization skills
  • Able to work effectively in a team environment
  • Values Diversity